Privacy Policy

1. Introduction

This Privacy Policy explains how The Work Crowd collects, uses, and protects your personal data when you use our services, including:

• The websites at https://theworkcrowd.com and https://theworkcrowd.ae (referred to collectively as "the sites").
• The services provided through our secure community portal.

The Work Crowd operates as a single data controller under:

• The Work Crowd Limited, registered in England and Wales under company number 8651780, with a registered office at 42 Lytton Road, Barnet, Hertfordshire, United Kingdom, EN5 5BY.

This Privacy Policy applies to both The Work Crowd Limited and its sister entity, Talent Advisory Services MENA Ltd, trading as The Work Crowd MENA. The Work Crowd Limited remains the sole data controller for personal data collected through either site.

By using our sites or services, you agree to this Privacy Policy. If you do not agree, please refrain from using our sites or services.

2. Data Controller Information

The sole data controller for all data processed through https://theworkcrowd.com and https://theworkcrowd.ae is:

The Work Crowd Limited Registered Office: 42 Lytton Road, Barnet, Hertfordshire, EN5 5BY, United Kingdom. Company Number: 8651780 VAT Number: 194888535

Talent Advisory Services MENA Ltd operates as a regional entity of The Work Crowd but does not act as an independent data controller. All data processing decisions are made and governed by The Work Crowd Limited in the UK.

3. The Data We Collect

We may collect the following types of personal data:

1. Personal Identification Information:
   • Name, email address, phone number, and address.
2. Professional Information:
   • CVs, professional credentials, references, and portfolio samples.
3. Financial Information:
   • Bank details for processing payments.
4. Technical Data:
   • IP address, browser type, operating system, and activity logs.
5. Communications:
   • Messages or correspondence exchanged via our platforms.

Additionally, we collect data through third-party applications integrated into our site, such as:

• Intercom: Used for live chat support, user engagement, and communication tracking.
• Other similar tools for analytics, customer support, and platform enhancements.

These third-party tools may collect usage data, device information, and other relevant interactions to help us improve our services.

4. How We Collect Data

We collect personal data through:

• Account registration forms.
• Direct communications (email, phone, or platform messages).
• Automated technologies, such as cookies (see Section 8 for more on cookies).
• Third-party applications, such as Intercom, that are integrated into our site to enhance functionality and communication.

When using third-party applications, data collected is subject to their respective privacy policies in addition to this one. We ensure these providers meet strict data protection standards.

5. How We Use Your Data

Your data is used for the following purposes:

1. Providing Services:
   • Facilitating connections between clients and consultants.
   • Acting as a payment agent to process payments.
2. User Engagement:
   • Using third-party tools like Intercom to provide live chat support and improve customer interactions.
3. Marketing and Communication:
   • Sending newsletters or updates about our services (with your consent).
4. Compliance and Security:
   • Ensuring compliance with applicable laws and maintaining platform security.

6. Legal Basis for Processing Your Data

We process your personal data based on:

1. Consent:
   • For marketing communications or optional data sharing.
2. Contractual Obligations:
   • To deliver services as agreed upon in our Terms of Access and Use.
3. Legal Obligations:
   • To comply with tax, employment, or other regulatory requirements.
4. Legitimate Interests:
   • To improve our services and maintain platform integrity.

7. Data Sharing

We may share your data:

1. Internally:
   • Between The Work Crowd Limited and Talent Advisory Services MENA Ltd for service delivery.
2. With Third-Party Service Providers:
   • Tools like Intercom, analytics platforms, and customer support systems to enhance functionality.
   • These providers are contractually obligated to comply with data protection laws.
3. For Legal Compliance:
   • With regulatory authorities, if required by law.

We do not sell or lease your personal data to third parties.

8. International Data Transfers

To deliver our services, your data may be transferred between the UK and the UAE. These transfers are governed by:

1. UK GDPR standards for international data transfers.
2. Data processing agreements that ensure your data remains secure and compliant.

9. Data Retention

We retain personal data for as long as necessary to:

1. Fulfil the purposes outlined in this Privacy Policy.
2. Comply with legal, tax, or regulatory obligations.

Once your data is no longer required, we securely delete or anonymize it.

10. Your Rights

Under the UK GDPR, you have the following rights:

1. Access:
   • Request a copy of your personal data.
2. Correction:
   • Rectify inaccurate or incomplete data.
3. Deletion:
   • Request erasure of your data, subject to legal or contractual obligations.
4. Objection:
   • Object to processing based on legitimate interests.
5. Data Portability:
   • Request transfer of your data to another provider.

You can exercise these rights by contacting us at the details below.

11. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our sites. By using our sites, you consent to the use of cookies in accordance with our Cookie Policy.

Some tracking may also be facilitated by third-party applications integrated into the site.

12. Security

We use industry-standard measures to protect your data, including encryption and access controls. However, no system can guarantee absolute security.

13. Updates to this Privacy Policy

This Privacy Policy is reviewed regularly and updated as needed. Significant changes will be communicated via the site or email. The last update was on 2025/03/06.

14. Contact Information

For privacy-related questions, please contact:

If you have concerns about our processing of your data, you may also contact the UK Information Commissioner’s Office (ICO) or the relevant authority in your jurisdiction.